FAQ's

Discover everything you need to know about your Dundy

Dimensions and specs.

What does my Dundy include?  expand_more

We have two different couches: Dundy which includes two large bases and two triangles. And the Dundy Plus which also comes with two armrests and two Dots. All pieces are lined with microsuede, a soft and friendly fabric, and come with a zipper that allow you to remove the foams easily in case you need to wash the linings.

What are the dimensions of a Dundy? expand_more

The Dundy is 84 cm deep and 168 cm long. The base and the cushion, in the standard form, have a height of 22 cm. already placing the pillows it reaches a maximum height of 55 cm.

The dimension of the box is 90 x 40 x 40 cm.

Where are we from? expand_more

All the Dundys are manufactured in our plant in Mexico City, our foam is of national origin and the fabric we use is imported.

How lightweight is the Dundy? expand_more

The entire Dundy weighs about 15 kg, this is the sum of the base (7 kg), the upper cushion (5 kg) and the 2 pillows (1.5 kg each).

What kind of foam do we use? expand_more

Our foam is formaldehyde, lead and mercury free and we use 20 Kg/m3 density on all our pieces. Our suppliers manufacture high quality mattresses and the foam we use is super safe for your little ones. 

Shipping and payment methods.

How fast will my Dundy get to me? expand_more

We know you really want the fun to begin, so we work really hard to have stock all the time! We ship every order 2-3 days after the purchase and it gets to your home in 15-20 days.

Will I have to pay for Customs fees? expand_more

No! We take care of everything so don't worry, we're closer than you'd think. 

What payment methods can I use? expand_more

We receive payments with credit and debit cards, PayPal and bank transfers. We also offer 3 months interest free on credit card purchases.

Can I change the shipping address of my order? expand_more

¡Claro! Nuestra promesa es dar un servicio al cliente excepcional, así que si no ha salido tu orden puedes realizar Of course! Our promise is to provide exceptional customer service, so if your order has not shipped you can make an address change without any problem, please contact us at info@erusi.com.mx . cambio de dirección sin ningún problema, por favor contáctanos al correo de [email protected].

Where do you ship to? expand_more

We ship to all Contiguous US. If your area is not in this coverage write to us and we will do everything possible to find a solution.

Is shipping really free? expand_more

You read that right, we worked really hard to get free shipping to the US. We don't want any family to miss out on Dundy fun. 

Care and Cleaning.

Can I wash the covers? expand_more

Without worries! The fabric is super durable. We recommend using neutral soaps, washing cold and hanging them for drying. For small stains we recommend wiping gently with a damp cloth or some rug cleaner.

Are Dundys water repellent? expand_more

We know that accidents happen with little ones! For this we suggest placing between the lining and the foam, the waterproof pads that are used to avoid accidents at night.

We are working on offering our own waterproof liners.

What if I have furry pets? ;) expand_more

Like any other chair or rug, it can attract pet hair, so many choose colors to help hide them. But the hair that remains is super easy to remove! Either vacuuming, removing hair or brushing it.

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