ALL NEW ORDERS DELIVERING IN JANUARY 2022. In-Stock & Free shipping over $140 US. 3 interest free payments. +1,000 Dundy sets delivered!

FAQ's

Dimensions and specs.

What does my Dundy include? 

We have two different couches: Dundy which includes two large bases and two triangles. And the Dundy Plus which also comes with two armrests and two Dots. All pieces are lined with microsuede, a soft and friendly fabric, and come with a zipper that allow you to remove the foams easily in case you need to wash the linings.

What are the dimensions of a Dundy?

The Dundy is 84 cm deep and 168 cm long. The base and the cushion, in the standard form, have a height of 22 cm. already placing the pillows it reaches a maximum height of 55 cm.

The dimension of the box is 90 x 40 x 40 cm.

Where are we from?

All the Dundys are manufactured in our plant in Mexico City, our foam is of national origin and the fabric we use is imported.

How lightweight is the Dundy?

The entire Dundy weighs about 15 kg, this is the sum of the base (7 kg), the upper cushion (5 kg) and the 2 pillows (1.5 kg each).

What kind of foam do we use?

Our foam is formaldehyde, lead and mercury free and we use 20 Kg/m3 density on all our pieces. Our suppliers manufacture high quality mattresses and the foam we use is super safe for your little ones. 

Are Dundy Covers compatible with another brand?

Yes, Our Dundy is the same size as the Nugget so you can change covers. But the triangular pillows are pointy instead of round, so you'll have to fit them right.

Shipping and payment methods.

How fast will my Dundy get to me?

We know you really want the fun to begin, so we work really hard to have stock all the time! We ship every order 2-3 days after the purchase and it gets to your home in 15-20 days.

Will I have to pay for Customs fees?

No! We take care of everything so don't worry, we're closer than you'd think. 

What payment methods can I use?

We receive payments with credit and debit cards, PayPal and bank transfers. We also offer 3 months interest free on credit card purchases.

Can I change the shipping address of my order?

Of course! Our promise is to provide exceptional customer service, so if your order has not shipped you can make an address change without any problem, please contact us at info@erusi.com.mx .

Where do you ship to?

We ship to all Contiguous US.

If your area is not in this coverage write to us and we will do everything possible to find a solution.

Is shipping really free?

You read that right, we worked really hard to get free shipping to the US. We don't want any family to miss out on Dundy fun. 

Do you offer a discount if I buy more than one Dundy?

We do! Because the only thing more fun than one Dundy is two. We offer an automatic $ 25 USD discount for each additional Dundy. So you save $ 25 USD on a 2-pack, $ 50 on a 3-pack, $ 75 on a 4-pack and so on. Just add the Dundys to your cart and the discount will apply!

How long can I leave it in the box?

Dundys don't like to stay in their boxes, the sooner you can get it out the better! They are shipped compressed and rolled up like a sushi roll, but the more time it spends in the box, the longer it takes to take its original shape and unwind. So we suggest you take it out of the box as soon as you receive it! 

Remember you should open your order as soon as you receive it, as our products are compressed for shipping but they should not stay longer in their boxes. Once received you have 5 days to report any damages, after this time we won't be able to respond for damages in the foam.

Can I cancel my order?

Sure! It will make us sad to know that your kids will no longer enjoy it, but if your Dundy has not left our facilities you can cancel, make color changes or change shipping address. Once the cancellation is requested, the refund is made immediately, but depending on your bank, it may take 3 to 10 days for the credit to appear in your account.

Is it easy to remove and put the liners?

Very easy! The closures go from one end of the piece to the other. so it will be very easy to do it!

How is it assembled?

Unfold and place the base, do the same with the upper cushion, and place the pillows on top. But that's just the beginning! Castles, ramps, houses and more await your creativity!

 

Care and Cleaning.

Can I wash the covers?

Without worries! The fabric is super durable. We recommend using neutral soaps, washing cold and hanging them for drying. For small stains we recommend wiping gently with a damp cloth or some rug cleaner.

Are Dundys water repellent?

We know that accidents happen with little ones! For this we suggest placing between the lining and the foam, the waterproof pads that are used to avoid accidents at night.

We are working on offering our own waterproof liners.

What if I have furry pets? ;)

Like any other chair or rug, it can attract pet hair, so many choose colors to help hide them. But the hair that remains is super easy to remove! Either vacuuming, removing hair or brushing it.

Can I leave the Dundy out in the open?

Feel free to take the Dundy out onto the dry deck or patio. But do not leave it there, as direct sun damages the color of the linings and the humidity can damage the internal foam.

Is the product guaranteed?

Dundys were made for fun and rest. This means that the fabric, zippers, and handles must withstand everyday use. And we don't like it when this doesn't happen, but we are willing to replace any manufacturing defects for up to one year after purchase. Just send us an email to info@erusi.com.mx with the detail photo and your order number and we will follow up.

Remember you should open your order as soon as you receive it, as our products are compressed for shipping but they should not stay longer in their boxes. Once received you have 5 days to report any damages, after this time we won't be able to respond for damages in the foam.

 

What is the Return Policy?

Unfortunately we are not able to ship the dundys back to Mexico due to customs and logistic matters. For this we cant offer our 30 day trial which we offer in Mexico. All US orders have no return, but don't worry, we've taken care of almost everything... and rarely have a return request. check out our reviews if you're not certain! ;)